WASHINGTON, D.C. - New hosting and professional services solutions
will be available government-wide for Presidential and other citizen-facing
e-gov initiatives through a Task Order awarded to Raytheon Information
Solutions by the U.S. General Services Administration's (GSA) Office
of Citizen Services and Communications (OCSC). Initially, the FirstGov
Web Solutions Task Order issued under the Millennia GWAC will provide
Web solutions for FirstGov.gov, along with Small Business Administration's
(SBA's) Forms.gov and Business.gov. Other agencies may use it during
the five-year life of the Task Order.
This marks another significant step forward by GSA/OCSC to create
a citizen-centric government as mandated by President Bush's Management
Agenda. Similar to the FirstContact contracting vehicle created
by OCSC's USA Services initiative, this Task Order will also be
available government-wide for other federal citizen-facing initiatives,
including the Presidential initiatives and other initiatives that
serve citizens.
The contract award was made to Raytheon Information Solutions for
a one-year term, with four renewal years - which limits spending
to $71 million. This will accommodate up to 25 citizen-facing e-gov
initiatives.
"FirstGov Web Solutions will allow other agencies to have quick
access to a wide range of web services supporting the delivery of
information and services to citizens via this Task Order,"
said M.J. Pizzella, Associate Administrator for OCSC, which administers
FirstGov.gov. "This new award creates a partnership with a
team that will improve an already successful set of services for
the citizen by providing integrated, state-of-the-art solutions
for the delivery of government information and services."
The hosting announcement is the latest in a series of recent advances
for OCSC. In 2005, OCSC created the FirstContact contact center
contract that was a significant contributor to many domestic and
international emergencies. FirstContact is an indefinite delivery,
indefinite quantity contract for contact center solutions that is
comprised of five pre-qualified industry contact center partners.
In January, OCSC launched new search capabilities for the website
that significantly increased citizens' ability to search authoritative
government information from federal, state, local, tribal and territorial
sites.
FirstGov.gov, the award-winning federal portal, provides government
information and services to citizens, businesses and other governments,
and is an integral part of USA Services, one of the Presidential
E-Gov initiatives created in 2003. USA Services delivers information
and services to citizens through multiple channels. This includes
the Internet, email, telephone, and publication distribution. Last
year, USA Services reported 230 million public contacts, of which
8.6 million were through 1-800 FED INFO (for telephone and email),
8.2 million publications were distributed through the Federal Citizen
Information Center (FCIC) in Pueblo, Colorado, and 179 million were
FirstGov.gov.
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