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Accessibility of State and Local Government Websites
to People with Disabilities


The Internet is dramatically changing the way that American government serves the public. Taking advantage of new technology, many State and local governments are using the web to offer citizens a host of services including:
corresponding online with local officials;
providing information about government services;
renewing library books or driver's licenses;
providing tax information and accepting tax returns; and
applying for jobs or benefits.


These government websites are important because they:
allow programs and services to be offered in a more dynamic, interactive way, increasing citizen participation;
increase convenience and speed in obtaining information or services;
reduce costs in providing programs and information about government services;
reduce the amount of paperwork; and
expand the possibilities of reaching new sectors of the community or offering new programs


When government is constantly being asked to do more with less, the Internet is playing a vital role in allowing government to better serve all of its citizens.

The Americans with Disabilities Act (ADA) and, if the government entities receive Federal funding, the Rehabilitation Act of 1973, generally require that State and local governments provide qualified individuals with disabilities equal access to their programs, services, or activities unless doing so would fundamentally alter the nature of their programs, services, or activities or would impose an undue burden. One way to help meet these requirements is to ensure that government websites have accessible features for people with disabilities, using the simple steps described in this document. An agency with an inaccessible website may also meet its legal obligations by providing an alternative accessible way for citizens to use the programs or services, such as a staffed telephone information line. These alternatives, however, are unlikely to provide an equal degree of access in terms of hours of operation and the range of options and programs available. For example, job announcements and application forms, if posted on an accessible website, would be available to people with disabilities 24 hours a day, 7 days a week.

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